We’re always listening and learning.
That way we’re constantly improving too.
We work tirelessly to provide high quality accommodation and support at Bedspace, and we’re convinced that two-way communication is the best way to get things right. In light of this, we actively encourage service users to share their opinions and ideas about improvements we could make to our service. Occasionally we even contact them to ask for their feedback on a range of subjects.
Our proactive and empathic approach to engagement also encourages individuals to share with us any concerns about our service or staff. When they enter one of our properties, every service user is given clear guidance about contacting us with worries or complaints. We even have a dedicated email to help them do it – email@example.com.
Whenever possible, we hope to respond to grievances quickly and informally. If someone wants to make an official complaint, we’ll investigate it with care and discretion, as well as treating the service user with respect throughout the process. To read more about how we deal with official complaints, please email firstname.lastname@example.org.
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